Replacement cars when you’ve had an accident
When you’ve had a car accident that wasn’t your fault, get a replacement car from Sydney Courtesy Cars paid for by the at-fault driver’s insurer.
Tell us about your accident for approval
When you’ve had a car accident that wasn’t your fault, get a replacement car from Sydney Courtesy Cars paid for by the at-fault driver’s insurer.
If you’re in a car accident that wasn’t your fault, Australian law says you should be put back in a similar position as before the accident. This means that the at-fault driver, or more commonly their insurer, must cover certain costs such as hire costs of an equivalent temporary car while yours is off the road.
This temporary car is called an accident replacement car, and in most cases, you’re entitled to one if you weren’t at fault in an accident involving two or more vehicles. You can use it until your car is repaired or deemed a total loss, provided you do not delay the repair or total loss process.
We recover the cost of your accident replacement car from the at-fault driver or their insurer, so you don’t have to worry about paying or dealing with your insurer.
Tell us about your accident for approval
Get a car like yours delivered directly to you
We pick up the car and the other driver's insurer pays
You may be eligible for a Sydney Courtesy Cars replacement car if:
If you're still unsure of your eligibility or ready to start your application, feel free to give us a call on +61 432110110.
We’ll provide you with a replacement car until your car has been repaired or you’re advised that it’s been deemed a total loss, provided you do not delay the repair or total loss process.
As long as you’re not at fault in the accident, provide necessary true and correct information and assistance to us in our recovery process and are otherwise eligible, Sydney Courtesy Cars will recover the replacement car costs on your behalf from the at-fault driver or their insurer. Please keep in mind that this excludes the costs of operating the replacement car, such as fuel or electric charging costs, and any tolls or fines that might come up during your hire period.
Yes, you can still get a replacement car through Sydney Courtesy Cars if you’re uninsured. As long as you’re not at fault in the accident, provide necessary true and correct information and assistance to us in our recovery process and are otherwise eligible, Sydney Courtesy Cars will recover the replacement car costs on your behalf from the at-fault driver or their insurer, not from you or your insurer. Please keep in mind that this excludes the costs of operating the replacement car, such as fuel or electric charging costs, and any tolls or fines that might come up during your hire period.